Digital transformation was vital to keeping E.ON’s business strong. In 2019, the company announced that they would be migrating customers of both E.ON and npower’s supplier brands to a new brand called E.ON Next.
With this move, E.ON’s aim was to improve their service, broaden their offerings, and increase their speed in an ever-evolving regulatory environment. The company partnered with Kraken Technologies and Infosys to create a new digital-led business that would change the existing business and operating model. It was a bold move that required a shift in thinking, to act in customers’ best interest.
Infosys and Kraken Technologies achieved a successful migration of E.ON’s IT systems in under two years. Their joint effort created a solid platform for the future, enabling E.ON to migrate customers with minimal disruption. The project also allowed E.ON to ramp down their previous operating model.
