RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the...

In 2022, maximizing productivity is a non-negotiable. Over the past two years companies have recognized the value of optimized contact...

The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When...

In 1971, the first self-replicating virus (called Creeper) was unleashed across the ARPANET as a proof of concept. The virus...

Ransomware gangs are doubling down on attacks against multi-cloud environments. Bob Violino explores the threat and offers guidance for a...