Scaling ecommerce operations is no easy task when your business is moving fast. Assess your current ecommerce maturity level and set optimization priorities with this practical checklist.
The retail landscape is rapidly evolving, with ecommerce sales playing a prominent role. In 2022, U.S. ecommerce sales during Thanksgiving Day through Cyber Monday reached $35.3 billion, witnessing a 4.0% increase from the previous year. Cyber Monday alone saw U.S. consumers spending $11.3 billion online.
As you set your priorities for this year, use this checklist to help you gain a competitive advantage and increase customer retention.
Rank your performance in each of these key areas through 20 killer questions:
- Order fulfillment
- Inventory levels
- Product catalog
- Customer communications
