The impact of a security breach in voice communications can cost an organization valuable time and resources to remedy, can lead to damages and even loss of customer loyalty. With the rise in cyber threats specifically targeting voice communications, the next two years will be critical to IT as many organizations move their voice solutions fully to the cloud.
In this report from IDC, experts offer insights into best practices for shaping and refining enterprise transition to secure cloud voice, regardless of what stage a business is in in their journey to mitigate future threats.
Voice communications are a major part of today’s business fabric, and cloud communications architecture must account for high call volumes and mobile phone security. In fact, IDC found in their report that:
- 9 out of 10 organizations suffered monetary losses and negative time impacts due to voice security incidents in the past three years.
- Only 20% of respondents have a formal call center.
- 76% of employees experience high voice call volume, 66% of which are calls with customers.
- 87% of enterprises still use basic voice over broadband/voip business phone services.
- 55% invest in a cloud-based software Session Border Controller, with another 12% planning to do in the next two years.
- 30% expect to move voice solutions fully to the cloud in the next two years. Beyond two years, an additional 57% of organizations plan to take the same path.
