Service Insights in IT Service Intelligence (ITSI) represents the mapping and monitoring of business and technical services within your organization. The information derived from Service Insights helps you better detect problems, simplify investigations, triage issues, and accelerate resolutions.
Within ITSI, a service is a set of interconnected applications and hosts that are configured to offer a specific service to the organization. Services can be internal, like an organization email system, or customer-facing, like an organization’s website. For example, creating financial reports through a web-based application requires a computer, web server, application server, databases, middleware, and network infrastructure. These applications and hosts are all configured to offer the service of financial reporting.
ITSI Service Insights helps you map these service dependencies based on a connection between devices and applications. This top-down mapping functionality helps you immediately see the impact of a problematic object on the rest of the service operation.
Service insights provides the following features and functionalities that work together to provide visibility and insight into the health of your services:
