While agencies have improved constituent experiences and streamlined online benefit enrollment and administration, this digitization has introduced new burdens, including the significant “time tax” of using technology that may be unfamiliar and cumbersome.
Download our new report — Reduce Benefit Enrollment Burdens —to understand the public’s perception of digital benefit enrollment and the value they place on the ability to apply for benefits across channels, including digital, in-person, and via phone.
Insights from the report include:
- Constituent preferences for engaging with government agencies, providing guidance on how to optimize the constituent experience for diverse populations
- Enrollment patterns for constituents, highlighting areas of prioritization for further digital development
- Constituent attitudes toward remote identity verification requirements to guide identity proofing solution selection and strategy
