Most organizations depend on phone calls to reach consumers, but nearly 90 percent of outbound calls go unanswered. Often, people are too busy to answer or their contact information is outdated.
As well, many CRM systems still contain landline numbers that are no longer in use or not the primary contact since many consumers now have multiple phone numbers. On top of that, regulations are limiting the number of outbound calls to customers.
Watch the video to learn how TransUnion TruContact™ Phone Behavior Intelligence (PBI), leverages phone behavior insights to help your organization:
