Forrester: State of Outbound Communication
According to a newly commissioned Forrester Consulting study conducted on behalf of Neustar, a TransUnion company, 87 percent of surveyed decision-makers...
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Make Every Call Count With Phone Behavior Intelligence
Most organizations depend on phone calls to reach consumers, but nearly 90 percent of outbound calls go unanswered. Often, people...
Can’t Find Your Customers?
According to a study¹ of over 1,000 US consumers, only 1 in 5 emails are opened and 1 in 10 phone...
Best Practices for Effective Email Communications
Email is among the most critical outbound vehicles supporting the customer experience. However, due to insufficient data, many enterprises’ email...
Forrester Improve Your Customer Authentication Strategy with More Secure One-Time Passcodes
One-time passwords (OTPs), passcodes sent via text or email, seem ubiquitous. However, this common form of authentication is under attack...
