AI agents represent a new channel for customer engagement and revenue via agentic commerce and customer service assistants, as well as digital “workers” that can handle tasks across your organization. However, they can’t be treated like traditional apps or human users; AI agents introduce a new layer of risk and require enterprise-grade identity, authorization, lifecycle and governance to operate safely. Read more about AI agents and how to prepare your workforce to operate them securely in this Ping Identity executive brief.